Help & Support
Need a hand? Call 1 (365) 800-6272 or email support@narccount.ca, 24/7. Anything our AI tech assistant can’t answer goes to a person.
Getting started with NarcCount
A two-minute tour of how NarcCount keeps your controlled-substance inventory reconciled.
Read →Creating and completing a count
How to start a count, add the drugs you counted, and finalize it.
Read →How to do your narcotic count, step by step
A simple routine for the physical count: when to do it, how to count quickly, and when to reconcile.
Read →Uploading purchase, dispensing & destruction data
Import your transaction records from a CSV export in seconds.
Read →Receiving controlled substances: the receiving record
What Health Canada says to record when controlled substances arrive — from a wholesaler, another pharmacy or a hospital — and how NarcCount counts a delivery on the date it was received.
Read →How reconciliation works (the math)
The exact formula NarcCount uses and how the reconciliation window is defined.
Read →Investigating a discrepancy
Turn a variance into a root cause with one-click drill-downs.
Read →Reports and CSV exports
Produce inspection-ready output for any count on demand.
Read →Managing your drug list
Keep your controlled-substance catalog clean and complete.
Read →Exporting dispensing records from Kroll
Run Kroll's Rx for Drug/Doctor Groups report for the narcotic, controlled and targeted schedules, save it as CSV, and upload it to NarcCount.
Read →Connect Kroll to NarcCount (automatic sync)
A five-minute, one-time set-up on your Kroll server. After it, your narcotic and controlled-drug dispensing, receiving and on-hand come into NarcCount every night, with nothing to upload.
Read →Exporting purchase records from McKesson
Build the Narcotics and Controlled Substances report in McKesson's PharmaClik ordering site, export it to Excel, and upload it to NarcCount.
Read →Exporting purchase records from Kohl & Frisch
Run a detailed Narcotics purchase history report in Kohl & Frisch's online ordering, save it as CSV, and upload it to NarcCount.
Read →Exporting purchase records from Imperial
Pull a narcotics & controlled purchase history from Imperial Distributors and import it.
Read →Exporting dispensing records from Fillware
Produce a controlled-substance dispensing report in Fillware and import it into NarcCount.
Read →Exporting dispensing records from PharmaClik
Run a controlled-drug dispensing report in PharmaClik Rx and import it.
Read →Exporting dispensing records from WinRx
Export a controlled-substance dispensing list from WinRx and import it into NarcCount.
Read →Preparing a destruction record for import
Turn your destruction/return log into a CSV NarcCount can reconcile.
Read →Importing your iApotheca history into NarcCount
Moving off iApotheca? Sign in to it once and NarcCount brings your whole history over by itself, checked against iApotheca's own totals. No CSV.
Read →Resolving an overcount (counted more than expected)
Counted more than expected? Look for a delivery with no record, a fill recorded twice, stock back on the shelf or a sister DIN short by the same amount, then document what you found.
Read →Resolving an undercount (counted less than expected)
Counted less than expected? Recount in units, then check for a destruction or transfer nobody entered, a sister DIN and the edges of the window. If nothing explains it, report the loss within 10 days.
Read →Frequently asked questions
Quick answers to common questions about NarcCount.
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